Fastele Loan Frequently Asked Questions

FASTELE LOAN

Instant money when you need it! No paperwork. No branch visit. No waiting.  Just Dial, Apply & Receive.

1. What Is FASTELE?

FASTELE is a digital short-term loan that allows qualifying CareCoop members to apply for and receive funds directly through their mobile phones.

Members access FASTELE by dialling *250# from the mobile number registered on their CareCoop portal account.

The service uses USSD technology. This means members do not need a smartphone, mobile application, mobile data or Wi-Fi to apply.

2. How FASTELE Works

Step 1: Dial

Dial *250# using the mobile number registered on your CareCoop portal account.

Step 2: Select FASTELE

Follow the instructions on the USSD menu and select the FASTELE loan option.

Step 3: Check Your Qualification

The system will verify your membership information and display whether you qualify.

Step 4: Select Your Loan

Choose the amount available to you and review the information displayed.

Step 5: Confirm Your Application

Follow the prompts to confirm your application.

Step 6: Receive Confirmation

After successful approval and processing, you will receive a transaction confirmation.

• 3. How will I receive the funds?

The money will be disbursed to you via mobile money account to the number registered on your CareCoop portal account.

• 4. How do I make repayments on this loan?

By dialing *250# and following the prompts for repayment of the loan.

5. Who Can Access FASTELE?

FASTELE is available to qualifying CareCoop members.

A member may qualify where the member:

* Has active CareCoop membership.

* Has an active CareCoop portal account.

* Uses the mobile number registered on the portal.

* Maintains consistent savings contributions.

* Has a satisfactory repayment history.

* Meets CareCoop’s internal credit-scoring requirements.

* Meets the eligibility requirements applicable at the time of application.

Qualification and available loan limits are determined automatically by the system.

9. FASTELE Loan Limits

FASTELE provides progressive loan limits starting from K2,000 and increasing up to a maximum of K5,000.

TierMaximum Loan Limit

Tier 1K2,000

Tier 2K2,500

Tier 3K3,000

Tier 4K3,500

Tier 5K4,000

Tier 6K5,000

Members can progressively unlock higher limits by maintaining a good savings and repayment record.

Progression to a higher limit remains subject to CareCoop’s eligibility and credit-assessment requirements.